Last updated: June 2026 (beta — not yet legally reviewed)
RouteRelay is a B2B marketplace and coordination platform. It introduces motor trade dealer businesses to driver and transport company businesses, and provides the operational infrastructure — job posting, document verification, status tracking, proof photos, and payout records — that makes those introductions safe and accountable.
RouteRelay is not a carrier, haulier, transport company, or logistics operator. RouteRelay is not a party to the transport contract formed between a dealer and a driver. The transport contract for each vehicle movement is formed directly between the dealer and the driver or transport company.
Access is by invitation only during the closed beta. RouteRelay does not guarantee job availability, driver availability, or acceptance times.
RouteRelay is available exclusively to businesses and sole traders acting in a commercial capacity in the motor trade. By creating an account, you confirm that you are a business or sole trader and that you are not registering as a private individual acting as a consumer.
Consumer protection legislation — including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 — does not apply to your use of RouteRelay. You are contracting on commercial terms.
By creating an account and ticking the acceptance checkbox at signup, you agree to these terms, to the separate Dealer Terms or Driver Terms applicable to your role. You also agree to our Privacy Policy.
You are responsible for keeping your login credentials secure. Do not share your account with others.
You must provide accurate information when registering and keep it up to date. Providing false information — including false company details, false documents, or a misrepresented role — is grounds for immediate account removal.
If you believe your account has been accessed by someone else, contact support@routerelay.co.uk immediately.
All information you provide on RouteRelay — vehicle details, addresses, documents, job instructions, or contact details — must be accurate and up to date. You must not post jobs, submit documents, or make statements you know to be false.
RouteRelay relies on the information provided by both dealers and drivers to operate safely. Inaccurate information can put drivers, vehicles, and third parties at risk.
You must not:
RouteRelay maintains job records, status history, proof photos, and GPS location captures for all movements. These records are available to both parties and to RouteRelay admin if a dispute arises.
During the closed beta, disputes are handled manually by RouteRelay admin. RouteRelay's role in any dispute is to provide the evidence record — proof photos, GPS data, and status history — to both parties and their insurers. RouteRelay does not adjudicate disputes and is not an arbitrator. Damage claims should be directed to the relevant party's insurance.
RouteRelay provides an introduction, verification, and coordination service. It is not a carrier, haulier, transport company, employment agency, or employer. RouteRelay does not employ drivers, direct how movements are completed, or hold any insurance covering vehicles in transit.
The transport contract for each vehicle movement is formed directly between the dealer and the driver or transport company. RouteRelay is not a party to that contract and accepts no liability for its performance, including any loss, damage, delay, or failure arising from it.
Each party using RouteRelay warrants that they hold valid insurance and all licences required for their activities. RouteRelay verifies documents as a condition of platform access but does not warrant the ongoing validity of any party's insurance or licences after verification.
To the maximum extent permitted by law, RouteRelay's total liability to any party for any claim arising from use of the platform is limited to the platform fees paid by that party in the 12 months preceding the claim. RouteRelay excludes all liability for indirect, consequential, or economic loss.
During the closed beta, dealer payments and driver payouts are processed manually by RouteRelay admin. There is no automated payment processing or escrow system. RouteRelay does not guarantee payment timescales beyond what is agreed with beta participants individually.
RouteRelay does not provide payment protection, insurance cover, or financial guarantees of any kind.
RouteRelay may suspend or remove accounts where:
During the closed beta, suspension and removal decisions are made manually by RouteRelay admin. There is no automated appeal process — contact support@routerelay.co.uk if you believe a decision has been made in error.
RouteRelay is in active development. Features, processes, pricing structures, and availability may change during the closed beta. We will give reasonable notice of significant changes where possible. Continued use of the platform after a change constitutes acceptance of the updated terms.
RouteRelay collects and processes personal data in accordance with UK GDPR. See our Privacy Policy for full details of what we collect and why.
These terms are governed by the law of England and Wales. Any dispute arising from your use of RouteRelay will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these terms: support@routerelay.co.uk