Last updated: June 2026 (beta — not yet legally reviewed)
To use RouteRelay as a driver or transport company, you must:
All documents you submit must be genuine, current, and accurately represent your capabilities. Submitting false or expired documents is grounds for immediate removal and may be referred to relevant authorities.
RouteRelay will withdraw approval if your documents lapse, if you fail to provide updated documents on request, or if eligibility criteria are no longer met.
By accepting a job through RouteRelay, you confirm that:
If you accept a trade plate job, you confirm that:
If you arrive at collection and the vehicle is not in a condition that can safely or legally be driven on trade plates, do not proceed — use the failed collection process and describe the issue.
If you accept a transporter or recovery job, you confirm that:
You must upload photos of the vehicle before collection and after delivery for every job. These photos are shared with the dealer and are retained as part of the job record.
Proof photos protect you as well as the dealer. If a dispute arises about vehicle condition, the photos you uploaded at collection are your evidence of the vehicle's condition when you took charge of it.
Do not submit the job as delivered without uploading delivery proof photos.
When you record certain status events on RouteRelay (such as en route to collection, arrived at collection, vehicle collected, in transit, arrived at delivery, and delivered), the platform may ask for a single location fix from your device at that moment.
This is a single one-time location capture, not continuous tracking. RouteRelay does not track your location in the background, between status events, or outside job actions. No route data is recorded.
Location captures are used to verify you were physically present at the correct location at the time of the status event. They are available to RouteRelay admin and may be used as evidence in dispute resolution. Dealers can see a "Location captured" indicator on the job timeline — they do not see your coordinates.
If you decline location permission or your device cannot provide a fix, the status update proceeds normally. GPS proof will simply be absent for that event. It is never a blocker.
If you arrive at the collection point and cannot collect the vehicle for any reason — vehicle not available, access denied, unsafe condition, vehicle not as described, or any other issue — use the failed collection option in the platform. Do not abandon the job without logging it.
Describe what you found accurately. Take photos if it is safe and relevant to do so. The failed collection record protects you if a dispute arises later.
If you believe a vehicle is unsafe, unroadworthy, or in a condition you are not able to move safely, you are not obliged to proceed. Record this as a failed collection with a clear description.
Once you have accepted a job, you are expected to complete it unless a genuine issue prevents you. Cancellations are recorded against your driver profile.
Repeated cancellations, no-shows, or unreliable behaviour will affect your standing on the platform and may result in suspension of your account. Where you cancel after starting to travel to a collection point, a compensation payment to the dealer may apply.
If you genuinely cannot complete a job, cancel as early as possible and provide a reason through the platform.
Driver payouts are calculated at the time of job acceptance and are shown in the platform. Your payout amount is visible to you on your accepted jobs but is not shared with dealers.
During the closed beta, payouts are processed manually by RouteRelay admin following confirmed job completion. There is no automated payout system. RouteRelay does not operate escrow.
To receive payouts, you must provide valid UK bank account details in your driver profile. The account must be in your name or in the name of the registered company. Bank details are used solely for payout processing and are restricted to authorised admin and finance users — they are never shared with dealers.
Full sort code and account number are masked in the platform after entry. Access to unmasked bank details by RouteRelay staff is audit-logged.
You must treat vehicles, dealers, and their contacts with care and respect. Any damage, incident, or issue during a movement must be reported through the platform immediately.
Do not drive a vehicle you consider unsafe. Do not exceed speed limits or drive impaired. You are responsible for your own driving and for complying with all road traffic law during a movement.
Where you are introduced to a dealer, or receive vehicle movement work, through RouteRelay, that work should remain managed through RouteRelay. Accepting movements from dealers you met through RouteRelay outside the platform removes the job record, proof protections, and dispute process that protects you as well as the dealer.
Drivers found to be regularly arranging movements outside the platform with RouteRelay-introduced dealers may have their accounts suspended. The enforceable terms on this point will be set out in the full legally-reviewed agreement before wider launch.
⚠ Legal wording to be reviewed by a solicitor before wider launch.
RouteRelay may suspend or remove a driver account where:
RouteRelay is a B2B marketplace and introduction platform. It introduces dealer businesses to driver and transport company businesses. RouteRelay is not your employer, engager, or agency. It does not direct how you complete movements, set your working hours, require exclusivity, or control the manner in which you carry out your work.
You are an independent business or sole trader. You hold your own professional credentials — trade plates, licences, and insurance — that exist independently of RouteRelay. You are free to work for multiple clients and platforms simultaneously.
The transport contract for each vehicle movement is formed directly between you and the dealer. RouteRelay is not a party to that contract. RouteRelay does not insure vehicles or provide goods-in-transit cover — that is your responsibility, and you warranted it at signup.
To the maximum extent permitted by law, RouteRelay's total liability to you for any claim arising from use of the platform is limited to platform fees paid in the 12 months preceding the claim. RouteRelay excludes all liability for indirect, consequential, or economic loss.
These terms are governed by the law of England and Wales.