Last updated: June 2026 (beta — not yet legally reviewed)
Dealer accounts are available to registered UK businesses in the motor trade. You must have the legal authority to arrange vehicle movements on behalf of your business. You are responsible for all activity under your account. Account credentials must not be shared outside your authorised staff.
RouteRelay reserves the right to verify your business details before or after account creation. Accounts that cannot be verified may be suspended pending review.
When you create a job on RouteRelay, you confirm that:
The following cannot be posted as trade plate jobs on RouteRelay:
If you post a job with inaccurate condition information and the driver arrives at collection to find the vehicle is not as described, a failed collection fee may apply and the job record will reflect the issue.
For high-value vehicles, RouteRelay may require additional dealer confirmation before a job is released to drivers. This is a discretionary step managed by RouteRelay admin during the beta period. If your job is held for review, you will be contacted.
Prices are shown at the point of job creation based on movement type and distance. Prices are fixed once a job is accepted by a driver.
During the closed beta, payments are handled manually by RouteRelay admin. There is no automated payment or invoice system. Payment terms agreed with your account manager apply. Unpaid amounts may result in job posting being suspended until the balance is cleared.
RouteRelay does not operate escrow and does not provide payment protection or financial guarantees.
You may cancel a job before a driver has been assigned without penalty. Once a driver has accepted a job and may have begun travelling to the collection point, a cancellation fee may apply. The fee, if any, will be shown at the point of cancellation in the platform.
Cancellation records are retained against both the job and the dealer account.
A failed collection occurs when a driver arrives at the collection point but cannot collect the vehicle — for example, because the vehicle is not available, the collection contact is unreachable, or the vehicle is not as described.
Where a failed collection is caused by inaccurate information provided by the dealer (incorrect address, vehicle not available, incorrect condition description), a failed collection fee may apply. RouteRelay admin will review the job record, proof photos, and driver notes before reaching a decision.
The assigned driver is required to upload photos of the vehicle before collection and after delivery. These photos are accessible to the dealer and are retained as part of the job record.
The job activity timeline may show a "Location captured" indicator at key status events (such as arrived at collection, vehicle collected, and delivered). This indicates the driver shared a location fix at that moment. Dealers do not see GPS coordinates — the indicator is for your reference only and confirms the driver was active on the job at that point.
RouteRelay does not guarantee that GPS proof will be present for every event. If a driver's device does not support location sharing or the driver declines permission, the status update proceeds but GPS proof will be absent.
If you believe a vehicle has been damaged during a movement, you should:
RouteRelay will review the pre-collection and post-delivery proof photos, status history, and GPS records. We will provide our assessment to both parties. RouteRelay is a platform intermediary — we do not provide insurance cover, and we do not guarantee outcomes of damage disputes.
Damage claims should be directed to the driver's or transport company's motor trade or goods-in-transit insurance policy.
Where a driver or transport company is introduced to you through RouteRelay, vehicle movements involving that driver should remain managed through RouteRelay for a period following the introduction. Arranging movements directly with a driver you met through RouteRelay, outside the platform, undermines the service that funds the platform and removes the job record and proof protections that benefit both parties.
Dealers found to be bypassing the platform in this way may have their accounts suspended. The enforceable terms on this point will be set out in the full legally-reviewed agreement before wider launch.
⚠ Legal wording to be reviewed by a solicitor before wider launch.
RouteRelay may suspend or remove a dealer account where:
RouteRelay is a B2B marketplace and introduction platform. It is not a carrier, haulier, transport company, or logistics operator. The transport contract for each vehicle movement is formed directly between you (the dealer) and the driver or transport company. RouteRelay is not a party to that contract.
RouteRelay does not own, insure, or take legal responsibility for any vehicle before, during, or after a movement. Damage claims should be directed to the driver's or transport company's motor trade or goods-in-transit insurance. RouteRelay will provide the evidence record — proof photos, GPS data, and status history — to support any insurance claim.
To the maximum extent permitted by law, RouteRelay's total liability to you for any claim arising from your use of the platform is limited to the platform fees you have paid in the 12 months preceding the claim. RouteRelay excludes all liability for indirect, consequential, or economic loss.
These terms are governed by the law of England and Wales.