UK vehicle delivery and logistics — frequently asked questions

Plain answers to the questions dealers, drivers and fleet operators actually ask about UK vehicle logistics — trade plates versus transporters, tracking, proof of collection and delivery, pricing, and where RouteRelay fits.

How to use this page

These answers are deliberately practical and self-contained — each one should make sense on its own. For the full treatment of any topic, the related guides at the bottom of the page go deeper.

Frequently asked questions

What is vehicle logistics?

The organised movement of vehicles between locations — dealer sites, auctions, bodyshops, customers — including the booking, pricing, driver assignment, tracking and proof that make the movement accountable. In the UK motor trade it spans driven (trade plate) movements and carried (transporter, recovery, enclosed) movements.

What is a vehicle movement?

One job: a specific vehicle going from a collection point to a delivery point, by an agreed method, with an agreed price. A movement has a lifecycle — booked, assigned, collected, delivered — and, done properly, evidence at each custody change.

What is trade plate delivery?

A movement where a professional driver drives the vehicle itself on the road, displaying trade plates issued to a motor trade business. It suits roadworthy vehicles and is usually the economical option for moving a single car.

When should a dealer use a transporter instead of trade plates?

When the vehicle cannot or should not be driven: non-runners, accident-damaged or damage-graded stock, vehicles with safety-affecting faults, unregistered vehicles, and high-value cars where added mileage matters. Multi-vehicle moves are also usually better on a transporter.

How can dealers track vehicle deliveries?

On a platform like RouteRelay, every movement carries a live status from booking through collection to delivery, with changes recorded on an audit trail. The dealer checks the job instead of phoning the driver.

What proof should be captured during vehicle collection?

Timestamped photos of the whole vehicle — all sides, wheels, glass, interior, odometer — plus close-ups of any existing damage and written condition notes. This fixes the vehicle’s condition at the moment custody changes hands.

How can dealers reduce damage disputes during vehicle movement?

Make proof mandatory rather than optional: photos and notes at collection and again at delivery, on every movement. Disputes thrive on missing evidence; when both ends of a movement are documented, most condition questions answer themselves.

What is fixed-price vehicle logistics?

Pricing where the cost of a movement is calculated and shown before booking — based on distance, movement type, urgency and vehicle condition — and does not change afterwards. The alternative is auction-style bidding, which trades certainty for haggling.

How is RouteRelay different from quote sites?

Quote sites broadcast a job and collect bids; the buyer then vets and negotiates per movement. RouteRelay quotes one fixed price up front and runs the movement through a controlled workflow: verified drivers, live status, mandatory photo proof at both ends and a full audit trail.

Who can use RouteRelay?

Verified UK motor trade businesses: car dealers and dealer groups, professional drivers, and transport companies or fleet operators. Access is controlled — accounts are approved and drivers are document-checked before they can book or accept work.

Is RouteRelay for dealers, drivers or fleets?

All three, deliberately. Dealers book and track movements; drivers get structured, clearly detailed jobs; fleet operators assign drivers and keep visibility across their company’s work. The same job record connects all of them.

Does RouteRelay replace WhatsApp vehicle movement groups?

That is the intent, for the businesses using it. Message groups are fast but structureless: no verification, no job record, no tracking, no proof, no audit trail. RouteRelay keeps the speed of posting a job and adds everything the group chat cannot do.

How does proof of collection and delivery help?

It brackets the movement with evidence. Condition at collection and condition at delivery are both on record, so pre-existing damage cannot become “transit damage”, genuine transit damage is settled on facts, and drivers are protected from inheriting blame.

Can RouteRelay handle auction collections?

Yes. Dealers use RouteRelay to collect purchases from UK auction sites, with collection codes and timeslot details released to the assigned driver and condition photographed at the auction yard before the vehicle moves. RouteRelay is independent and not affiliated with any auction company.

Can RouteRelay handle part-exchange collections?

Yes. Part-exchange pickups from customer addresses are booked like any other movement, with the vehicle’s declared condition setting the movement type and the collection photos recording the car as it actually is at handover.

Work in the motor trade?

RouteRelay is onboarding verified dealers, drivers and transport companies in controlled phases. Apply for access and quote any movement before you book.

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