How RouteRelay works, from booking to proof of delivery

A RouteRelay movement follows one controlled path: the dealer books at a fixed price, a verified driver accepts at a fixed payout, photo proof is captured before the vehicle moves and again at handover, and the whole job leaves an auditable record. This page walks the lifecycle step by step.

1. The dealer books a movement

The dealer enters the vehicle, the collection and delivery points, the movement type and the vehicle condition. RouteRelay prices the movement at a fixed rate there and then — no waiting for quotes, no bid race. Honest condition matters: a non-runner booked as a runner will be caught at collection, so the platform asks up front.

2. Payment is confirmed before drivers see the job

A movement is released to the driver network only once its payment is confirmed. Drivers never burn a day on a job that was never real, and dealers are never asked to hand a car to someone before the commercial side is settled.

3. A verified driver accepts

Approved, document-checked drivers see the job on their map and list with a fixed payout. The first suitable driver to accept gets it. Sensitive collection details — auction collection codes, contact information — are revealed to the assigned driver only, never to browsers.

4. Proof at collection

  • Condition photos of the vehicle before it moves, with timestamps.
  • Mileage and required angles driven by the movement type and vehicle condition.
  • Damage noted at collection is recorded before the driver takes responsibility.

The job cannot progress past collection without its required proof — that is enforced by the platform, not left to habit.

5. Tracked movement

The job status updates as the movement progresses — on the way to collection, collected, in transit, arrived, delivered — so everyone watches one job record instead of running a phone relay.

6. Proof at delivery, then the record stands

Delivery is completed with handover photos mirroring the collection set. The finished job keeps its full evidence trail: who moved the vehicle, when, in what condition it left and arrived. If a question surfaces weeks later, the answer already exists.

Admin oversight runs across the whole lifecycle — approvals, disputed movements and exceptions are handled by people with an audited record, not an algorithm quietly deciding on its own.

Frequently asked questions

Is RouteRelay a quote comparison or bidding site?

No. RouteRelay is a controlled movement network. A movement is priced at a fixed rate when it is booked, and a verified driver accepts it at that price. There is no auction, no bid race and no flood of quote emails.

How is the price set?

Pricing is calculated from the movement itself — distance, movement type (driven or transported), vehicle condition, urgency — at booking time. The dealer sees the fixed price before confirming, and the driver sees their fixed payout before accepting.

Who can move my vehicle?

Only drivers who have been manually approved and document-checked. Trade plate movements additionally require trade plate documentation before a driver can take driven work.

What proof is captured?

Photo proof is required at collection — condition, mileage and timestamps before the vehicle moves — and again at delivery. The requirements adapt to the movement type and vehicle condition, and the job cannot progress without them.

How do I follow the movement?

The job carries a live status from acceptance through collection, transit and delivery. Dealers watch the job record rather than phoning the driver, and the completed job keeps its full history and evidence.

Work in the motor trade?

RouteRelay is onboarding verified dealers, drivers and transport companies in controlled phases. Apply for access and quote any movement before you book.

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